DGCA Flight Rules: The DGCA has implemented a new rule regarding flight ticket cancellations, which could provide relief to passengers from extra charges for canceling or changing tickets.
DGCA Flight Rules: If you frequently travel by flight, there's some significant relief for you. The DGCA (Directorate General of Civil Aviation) has announced the implementation of a new rule that allows you to cancel or change your ticket within 48 hours of booking without any extra fees. Currently, airlines charge extra fees for cancellations, which causes significant losses for passengers. The new rule will eliminate this hassle. The DGCA has stated that suggestions for this new rule have been sought until November 30th. It will be implemented after that. If these changes are implemented, air travel will become even easier. Let us tell you about this new rule.
Free Cancellation Up to 48 Hours
According to the DGCA's new proposal, passengers will have a 48-hour look-in period after booking. During this time, they will be able to cancel their tickets or change their travel dates without any fee. If the new ticket is more expensive, they will only be required to pay the fare difference. This service will not apply to flights where domestic tickets are booked within 5 days and international tickets within 15 days of booking. The new rule also stipulates that tickets purchased through an agent or a travel portal will be the airline's responsibility for refunds.
Even then, the DGCA has stated that agents will be considered authorized representatives of the airline. This means that the airline, not the agent, will now be solely responsible for refunds after ticket cancellation. Additionally, airlines will be required to complete the refund process within 21 working days, relieving passengers of long waits.
Relief in Medical Emergencies
The DGCA has also shown flexibility in cases of medical emergencies. If a passenger has to cancel a ticket due to a health issue, the airline can either refund the full amount or issue a credit shell that can be used later. Furthermore, if a passenger requests a name correction within 24 hours of booking, they will not be charged any fees, provided the ticket is booked directly through the airline's website. The DGCA says this step has been taken in response to increasing passenger complaints. Ticket cancellation charges and delayed refunds have long been a major issue.
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